We’re happy to help with orders, shipping, product specifications, and documentation such as certificates of analysis.
Email: UsBacWaterCo@gmail.com
Phone: [BUSINESS PHONE, optional. Delete this line if not used.]
Hours: [SUPPORT HOURS AND TIME ZONE, e.g. Monday–Friday, 9 a.m.–5 p.m. CT]
Typical response time: Within one business day
Send us a message
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We can only answer questions about our products, orders, and documentation for laboratory research. We can’t give guidance on any human or veterinary use.
Before you write
- Where’s my order? Your shipping confirmation email includes a FedEx tracking link.
- Damaged item? Report it within 48 hours of delivery with photos. See our Refund Policy.
- Need a COA? Check the product page first. Each lot’s COA is linked there.
For Research Use Only. Not for human or veterinary use.
