Last updated: [EFFECTIVE DATE]
All orders ship from the USA by FedEx Express.
Where we ship
We currently ship to [SHIPPING REGIONS, e.g. “all 50 U.S. states”]. We don’t ship to P.O. boxes, because FedEx can’t deliver to them. Any order placed with a P.O. box address will be cancelled and refunded in full. We may decline to ship to certain locations at our discretion or where required by law.
Processing time
Orders placed by 2 PM Central on business days (Monday through Friday, excluding U.S. federal holidays) usually ship the same day. Orders placed after the cutoff, or on weekends and holidays, ship the next business day.
Rates and delivery times
| Method | Carrier | Estimated transit | Cost |
|---|---|---|---|
| FedEx Express | FedEx | 2–3 business days | $15 flat rate per order |
Transit times are carrier estimates, not guarantees. Weather and carrier delays can push them back.
Tracking
When your order ships, you’ll get an email with a FedEx tracking number. If you haven’t received it within [NUMBER] business days of ordering, contact us.
Packaging
Vials are packed with protective materials to reduce the chance of breakage. [CONFIRM PACKAGING METHOD] Packages ship in [DISCREET / PLAIN] outer packaging. [CONFIRM]
Address accuracy
Please double-check your shipping address at checkout. We aren’t responsible for delays or losses caused by an incorrect or incomplete address. If you need to change an address, email us right away. We can’t change it once the order has shipped.
Damaged or lost shipments
Report damaged items within 48 hours of delivery. See our Refund Policy for how damage and lost-package claims work.
